PROFESSIONAL STANDARDS DISPUTE RESOLUTION CENTER
The West San Gabriel Valley REALTORS® (WSGVR) is here to help resolve your ethics and/or arbitration complaints against our REALTOR® members.
To view the NAR Code of Ethics, please click here.
If you have a problem with a real estate professional, you may want to speak with them or with a principal broker in their firm. Open, constructive discussion often resolves questions or differences, eliminating the need for further action. If you are not satisfied after discussing matters with them, WSGVR has options available to you as follows:
1. Speak to an Ombudsman
The Ombudsman Program is an alternative dispute resolution program offered to members, clients and consumers. Ombudsman, experienced and trained REALTORS®, respond to general questions regarding real estate practices, transaction details, ethical practices and enforcement issues. The ombudsman may contact both parties and attempt to settle the matter. If no agreement is reached, the complainant may then file a formal Ethics complaint.
2. File an Ethics Complaint
3. File an Arbitration Complaint
An Arbitration Complaint is used to settle monetary disputes. Those looking to submit an arbitration complaint should submit their request to WSGVR. A non-refundable filing fee does apply.
4. Request Mediation
Mediation is available as an alternative to arbitration. Association mediations are trained REALTOR® members who work with both parties to facilitate mutually acceptable resolutions to disputes. Mediation is less formal and allows both parties to be more involved in the decision making process. WSGVR strongly encourages parties to utilize mediation services.