Before submitting a complaint, please review “Before You File an Ethics Complaint.”

The West San Gabriel Valley REALTORS® (WSGVR) provides resources to help resolve ethics and arbitration concerns involving our REALTOR® members.

For information from the National Association of REALTORS® (NAR) regarding Ethics Complaints, Arbitration Requests, and related procedures, please click here.

If you are experiencing an issue with a real estate professional, consider first speaking directly with them or with the principal broker of their firm. Many concerns can be resolved through open and constructive communication. If the issue remains unresolved, WSGVR offers the following options:

Step 1. Speak to an Ombudsman — The Ombudsman Program offers an informal, alternative dispute resolution process for members, clients, and consumers. Trained REALTOR® Ombudsmen can answer questions about real estate practices, transactions, and ethical standards. With your permission, they may contact the involved parties to help facilitate a resolution. If no agreement is reached, you may proceed with filing a formal ethics complaint.

Step 2: File a Complaint

• File an Ethics Complaint — Anyone may file an ethics complaint against a WSGVR REALTOR® or broker believed to have violated the NAR Code of Ethics or MLS Rules & Policies. Complaints must be filed within 180 days of the closing date or the date the alleged violation was discovered, and must be submitted to the respondent’s primary Association, or
• File an Arbitration Complaint — Arbitration is used to resolve monetary disputes. Requests should be submitted to WSGVR and require a non‑refundable filing fee.

Step 3. Request Mediation — Mediation is a voluntary alternative to arbitration. Trained REALTOR® mediators help both parties work toward a mutually acceptable resolution. Mediation is less formal, more collaborative, and strongly encouraged by WSGVR.